Career & Technical Educators Connecting & Learning with Web 2.0
Work Order System
Well, we are in the process of removing Track-IT and installing a new work order system called Tech-Excel. It's extremely flexible (read a bear to set up) but now that we have the basics installed it seems like this will be much better for Butler Tech.
Here are a few features:
Customizeable by department - we have HR, Finance, Facilities, EMIS and many others on this system now - when anyone in the organization needs work completed, they can do a work order to the appropriate department.
E-mail notifications - techs can turn them on or off, and every time the work order is updated in any way (transferred to a different person, updated or completed) the customer is e-mailed a link to the actual order to review the updated information.
Knowledge base - work can be completed and included in the knowledge base. When a customer submits their work order, we can have the kb automatically send them to potential solutions!
We are going live on Monday, will let you know how it goes!
Here are a few features:
Customizeable by department - we have HR, Finance, Facilities, EMIS and many others on this system now - when anyone in the organization needs work completed, they can do a work order to the appropriate department.
E-mail notifications - techs can turn them on or off, and every time the work order is updated in any way (transferred to a different person, updated or completed) the customer is e-mailed a link to the actual order to review the updated information.
Knowledge base - work can be completed and included in the knowledge base. When a customer submits their work order, we can have the kb automatically send them to potential solutions!
We are going live on Monday, will let you know how it goes!
Replies to This Discussion
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Permalink Reply by Tina M. Steele on -
Hey Dave,
Is this a web-based system? How many computers do you maintain? Also how many staff/faculty? Also, how many computer support people? Russ Hester who came to the last Baldrige Data Group meeting gave me a report that said you should have about 6 per 100 staff. I found it interesting that the ratio of support people was based on support people to staff, not support people to computers.
Tina
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Permalink Reply by Judd on -
I really like the sound of that work order system. I would like it even more to learn it was web based. Give us an update when you can.
Judd
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Permalink Reply by Dave Plotts on -
Ok, we've been using the new system for a few weeks now. So far so good! We customized the workflows by department as discussed above, and it's great! It's totally web based from both the customer side and the technician side, has a 'web conversation' area for work order updates, and can be configured for whatever types of e-mail notifications you would like.
It has been very reliable (unlike Track-IT) and has a great back end to fully customize workflows. We are using it in all of our operational support areas, and are very pleased so far.
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